Shipping Policy (India Only)

Delivery Partners

We ship using multiple courier services through a trusted logistics aggregator to ensure the fastest and most reliable delivery based on your location.

Shipping Timeframes

Processing Time: Orders are processed within 1–2 business days.
Delivery Time:
- Metro Cities: 3–5 business days
- Tier 2 & 3 Cities / Remote Areas: 5–8 business days

⚠️ These are estimates. Actual delivery times may vary based on location, courier delays, weather, and public holidays.

Shipping Charges

Prepaid Orders: ₹0 - FREE shipping across India
Cash on Delivery (COD): ₹50 flat COD fee

Tracking Your Order

Once your order is shipped, you'll receive a tracking link via SMS/email. Tracking may show the courier's name, delivery status, and expected arrival.

If tracking hasn't updated within 72 hours, contact us at mail@hyumix.com.

Delivery Issues

Wrong Address / Missed Delivery Attempts:
If the package is returned due to an incorrect address or failed delivery attempts, we can reship the order after confirming details. Reshipping charges may apply.
Lost or Damaged Parcels:
If your order is lost or arrives damaged, please email us at mail@hyumix.com within 48 hours of delivery.
- Include your order ID and unboxing video (for damaged items).
- We will raise the issue with the courier and offer a resolution—replacement, credit, or refund—based on the investigation.

Remote Area Deliveries

In rare cases, if the courier doesn't service your area, we'll contact you to:

Arrange alternate delivery
Or cancel the order with a full refund

Delivery Confirmation

Once marked "delivered" by the courier, we consider the order fulfilled. If you didn't actually receive it, notify us within 24 hours of delivery confirmation.

Note:

We do not guarantee delivery on Sundays or public holidays. All shipping-related timelines are approximate and not binding.